Monitise™ privacy policy

This policy sets out how we use and protect any personal information that you give us when you use this website or our WAP site. If you have any questions about this policy or do not agree with it, please contact us on 0808 168 2955 before using this website or our WAP site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 25th April 2010.

What Information Do We Collect?

When you register for the Mobile Phone banking Service we will collect the following information:

  • your name and contact information, including postal address, mobile telephone number and your email address;
  • your bank card details and details of your mobile phone, mobile telephone operator and telephone number;
  • Your date of birth;
  • information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

What Do We Do With The Information We Collect?

We use this information to provide you with a better service, and in particular for the following reasons:

  • we will pass your details to your bank, your mobile telephone operator and other third parties associated with the services provided by the Mobile Phone Banking Service to verify your identity and to carry out the Mobile Phone Banking Service;
  • internal record keeping;
  • to improve our products and services;
  • to follow up as part of our customer care procedures;
  • to contact you for market research purposes;
  • to notify you about changes to our Terms and Conditions or the Mobile Phone Banking Service.

We may contact you by a variety of means including via the Mobile Phone Banking Service application on your mobile phone, by email, SMS, post and/or by phone. If at any point in the future you change your mobile phone number, email address, postal address or telephone number, you should tell us promptly about those changes.

Direct Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. Again, we may contact you by a variety of means including via the Monitise™ application on your mobile phone, by email, SMS, post and/or by phone.

If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by any of the means referred to above, unless you have asked us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by any of the means referred to above.

If you decide at any time that you no longer wish to receive marketing messages from us, please contact our data protection compliance officer at support@monitise.co.uk or Data Protection Compliance Officer, Monitise Europe Limited, PO BOX 342, Leeds, LS26 1EG

Whom do we share this information with?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than your bank and your mobile telephone operator, suppliers for the purpose of providing the Mobile Phone Banking service to you or a purchaser or potential purchaser of our business, unless we have your permission or are required by law.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at Data Protection Compliance Officer, Monitise Europe Limited, PO BOX 342, Leeds, LS26 1EG or support@monitise.co.uk. If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will correct or update any information as soon as possible.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as bank card information.

Linking

We may link to other websites or WAP sites which are not within our control. Once you have left our website or WAP site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy policy applicable to the website or WAP site in question.